Customers and Tasks
Vietnamese Rubber Master is the China general agent for original Vietnamese rubber slippers, with three business lines: chain retail stores in cultural and tourism commercial districts, online and wholesale volume sales, and franchising for entrepreneurs. The brand's origins can be traced back to 1947—during the Vietnamese war of resistance against France, discarded military tires were hand-cut into slippers; Vietnamese people call them dép lốp, tire shoes.
This determines that the official website must serve two types of readers at the same time, and their concerns hardly overlap:
- Tourists and consumers care about whether they are comfortable to wear, whether they are worth buying as souvenirs, where the stores are, and whether they can customize the colors themselves
- Franchisees care about whether the source of goods is legitimate, whether supply is stable, what support the headquarters provides, and how long it takes to recoup their investment
One story, two types of readers. What the site needs to do is not blend the two groups together, but let each find what they need within two screens.





